Retail Banking and Insurance
Providing its customers with banking services and insurance
Every day, everybody – in their capacity as individuals or self-employed professionals, companies, associations, local authorities, etc. – needs the services of a bank to bring their projects to a successful conclusion. For Groupe BPCE, providing banking services tailored to the needs of every customer is one of the fundamental characteristics of the banking profession.
The needs of the customer – irrespective of their age, profession, objectives or budget – must be understood. The role played by the banking institutions in the Group – Banque Populaire, Caisse d’Epargne, Banque Palatine, Crédit Coopératif, etc. – is consequently to accompany their customers over the long term by providing good advice at the right moment via an appropriate channel of communication.
Proximity and expertise
It is only possible to develop appropriate financing solutions or recommend a profitable investment when you enjoy an in-depth understanding of the customer and are able to provide a wide range of business expertise.
At any given moment, Groupe BPCE can call on the services of its specialized subsidiaries for questions regarding investments, financing, insurance, asset management, factoring, leasing… or other more specific services.
The Retail banking continued to give a robust commercial performance
Despite a sluggish economic environment, the Retail Banking & Insurance business line was buoyant. Confirming its active role in financing the French economy, the Retail Banking & Insurance division accounted for 71% of the Group’s Net banking income.